Paper Submission: 25 March 2021
Author Notification: 10-15 days
Journal Publication: March 2021
Ashish K. Sharma , Dr. Sunanda P. Khandait
Today, the website design has emerged as major driving force behind the success of online shopping websites. This has forced designers and engineers to look for some novel methods for well designed websites. Recently the use of Quality Function Deployment (QFD) has been reported to yield better results in this regard. Albeit QFD greatly aids in effective website design, it follows crisp approach that gives rise to uncertainty and vagueness. Thus, the results of QFD can be greatly improved if uncertainty and vagueness involved can be suitably handled. Fuzzy set theory is one of the widely used techniques that can better address this issue. Moreover, QFD comprises of several matrices, is a lengthy process which involves massive data and complex calculations. As a result, dealing with the data manually is quite cumbersome and time consuming. Also, the available QFD softwares are restricted in functionality and even lack the fuzzy support. This generates a need for a Fuzzy QFD (FQFD) driven software tool for effective design of online shopping websites. However, development of software tool can be accomplished through the use of suitable programming tools. To this end, the paper discusses QFD at length, analyzes it against proposed software tool development. The paper then considers some programming tools and through comparative analysis attempts to evaluate out the most apt one for the proposed software tool.
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